Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You'll learn how to:Respond when someone initiates a crucial conversation with youIdentify and address the lag time between identifying a problem and discussing itCommunicate more effectively across digital mediumsWhen stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.; 304 pages; Published: 06/10/2021
FREE DELIVERY FOR ORDERS OVER £40
We aim to process and dispatch our orders within 24 hours. The orders go into our warehouse to be picked, packed and consolidated into one parcel where appropriate. Please note orders are only processed Monday-Friday.
We sometimes split orders between multiple parcels. Items from our extended range section are dispatched separately.
If any items are missing from your delivery, please allow 2 working days for the rest of your order to arrive before contacting us at firstname.lastname@example.org
All of our books are 100% brand new, unread and purchased directly from the publishers in bulk allowing us to pass the huge savings on to you!
Orders Under £40
Standard Delivery: £2.99 (2-4 working days)
Express Delivery: £5.99 (1-2 working days)
Orders between £40 and £100
Standard Delivery: Free (2-4 working days)
Express Delivery: £2.99 (reduced rate, 1-2 working days)
Orders over £100
Express Delivery: Free (1-2 working days)
These delivery times are the maximum delivery periods that a purchase can take to reach our customers. Delivery may be sooner than this. These times are an estimation, not a guarantee.
There are no deliveries on Saturdays, Sundays or Bank Holidays.