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Support

As you explore our support page and discover the details you need while shopping with us, we’d love to introduce you to your new shopping companion- our AI-powered chatbot!

Say hello to your ultimate sales and support assistant! Our All-in-One AI Chat is here to keep you engaged, answer all your questions, and guide you smoothly to checkout. It is just like your best sales agent, but it is available 24/7.

Need to speak with our customer service team instead? Please find our contact information below. 

FAQ

Category

Do you ship internationally?

INTERNATIONAL DELIVERIESWe are only able to ship products from our core catalogue internationally. We are unable to fulfil any international orders containing items from our extended range.Pricing is based on weight. Shipping may be charged in your local currency.For orders shipped to European countries, the import duties are already paid, so you won't need to pay anything for customs clearance.

I already have one of the books in a book set

Unfortunately, we are unable to break sets. All our book sets come as pictured. Our box sets and collections are a great opportunity to dispose of exhausted copies of well-loved books. Alternatively, there are many charity shops and donation sites that would gratefully receive any duplicate books.

Do you offer free delivery?

Yes. We offer free delivery on orders over £35 in the UK. Please check our Shipping Page for details.

Can I return my order for a refund?

We are sorry to hear that you wish to return the set for a refund

We do accept returns as per our return policy in the link below:
https://www.books2door.com/policies/refund-policy

Once we get the item back, we will issue you with a refund within 7 working days.
Please leave a handwritten note of the order number, reason and item returned with the parcel

My Books Were Damaged In Transit

We are extremely sorry to hear that the books were damaged
Please send us a few photos of the books received with order details to sales@books2door, and rest assured, we would be happy to assist you with it.

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