Support
As you explore our support page and discover the details you need while shopping with us, we’d love to introduce you to your new shopping companion- our AI-powered chatbot!
Say hello to your ultimate sales and support assistant! Our All-in-One AI Chat is here to keep you engaged, answer all your questions, and guide you smoothly to checkout. It is just like your best sales agent, but it is available 24/7.
Need to speak with our customer service team instead? Please find our contact information below.
Competition and Promotional Terms
Social media, Website, and Newsletter competition terms and conditions
- Books2Door reserves the right to withdraw from competitions on social media at any time.
- Our promotions and giveaway offers are valid for UK residents only.
- Instructions for the giveaway will be clearly stated on social media, on the landing page or in the newsletter.
- Any discount codes given as a part of a competition will expire within 12 months of first issue, and will not be reissued.
- For any queries regarding our competitions, please contact ‘influencers@books2door.com’.
Deals and Discount Codes
- Books2Door reserves the right to cancel discount codes and promotion campaigns at any time, as well as orders placed using them.
- All discount codes and campaigns are valid for individual customer purchases online. They are not valid for wholesale orders, reselling, or other commercial purposes. We reserve the right to cancel any orders using discounts that breach our policy.
- All discount codes can only be used once per customer
- All campaigns are limited to stock.
- Discount codes cannot be used in combination with Book Points.
- Books2Door offers two discount codes: a discount on your order and a discount on your shipping.
- Order discount codes do not stack. You may only use one order discount at a time.
- Shipping discount codes do not stack. You may only use one shipping discount at a time.
- You can apply an order discount code and a shipping discount code at Books2Door's discretion in certain circumstances. However, this is not a guarantee, and Books2Door may withdraw it at any time.
- View all deals and discounts here.
- A 10% discount will only apply on orders of £20 or more when signing up for our newsletter or downloading our app. Discounts can only be used by first-time customers. You must be logged in with the email address you subscribed to to receive the discount Newsletter discount.
- Schools, wholesale, resellers, and commercial orders are not valid. Only one discount code may be used per order. Books2Door reserves the right to cancel discounts and orders placed using them at any time.
Contact Us
Please check out more of our FAQs here, and If you still have any questions, please get in touch. Our bright, friendly and professional customer services department is waiting for your correspondence.
We aim to reply to all customer queries within 1 working day.
Customer Services Telephone (Monday - Friday, 9.00am - 5.00pm) :
UK Customers: 0116 210 4294
International Customers: +44 116 210 4294
Customer Services email:
sales@books2door.com
BY POST
Books 2 Door Limited
Unit 2,
7 Craven Street,
Leicester
LE1 4BX
UNITED KINGDOM